Wendy's - Columbia Heights

The French fries were really oilyLike they didn't change the cooking

This Wendy's is one of the few quality stores left! Fries were fresh, and son of baconater with no ketchup and add fresh onions was made to order! A+

I 've only had good experiences here until today, when I was served severely undercooked chicken. I had already eaten over half the sandwich by the time I realized it/got to the raw part. I 'm not one to complain, but if I 'm running the risk of getting salmonella, I at least want my $7 back.Ordered a spicy chicken sandwich, pulled up to the window and paid. The drive thru worker said they just put some in, and to pull around to the front and wait. No problem, I wasn 't in a rush. The worker came out a few mins later with my sandwich and politely apologized for the wait. No problem I 'm just hungry and happy to have a freshly cooked sandwich.Everything seemed fine until on one bite I noticed the texture was off, and realized the meat looked raw. I took the remainder of my sandwich, along with the receipt, back to the restaurant. The meat was so clearly raw looking that I thought for sure I 'd get my money back. Went in, showed the cashier the sandwich, politely asked for a refund. Was told that their refund policy is for the general manager to look into it. The employee then wrote my name and number on the back of my receipt. Could have at least apologized, offered to make me a new sandwich, given me a coupon for future use, or any kind of token gesture. To be fair, she had just dealt with a rude customer in front of me, so I empathized. But still a disappointing experience.I 'm not mad at the workers/cooks who are doing their best and just trying to make a living. Mistakes happen. But if a person comes back 15 mins after ordering with a receipt and food that 's clearly not cooked through, the policy should be a refund on the spot, not getting the run around. As I walked out of the restaurant, throwing the remainder of my sandwich in the trash, I overheard the employee I talked with telling a co worker, Yeah, it looked a little undercooked. That was putting it mildly!Wish I thought to take a picture to upload here. If the general manager contacts me and refunds my money, I 'll update my review. But I 'm not holding my breath... Really just hoping I don 't get a bad case of food poisoning from this ?

Not happy. Way to much cheese on the salad but I am happy with manager staff.

Sat at the drive thru for minutes with no response. Went in and stood at the counter with no response. We like Wendy's, but not this one. Food took forever and they couldn't figure out how to accept an online coupon.