Bojangles ' Famous Chicken 'n Biscuits

On August 4, 2022, at 12:30 AM, I was in my car ready to order lunch when I was informed that the restaurant would be closed for 10 minutes for a shift change. Anyone who has to travel a long distance knows that this is quite a lengthy wait, especially for a lunch break. It’s hard to believe that any restaurant would choose to close during lunchtime! This shows poor management, scheduling, or possibly both. Because of this experience, I will no longer be patronizing Bojangles. I am also still waiting for a refund from the location on Broadriver Rd after placing an order through their app; I never received my food or a refund, nor did I receive any communication from the company.

We?ve been in the area for a few months now and service has ALWAYS been very nice. But this morning, Ms Ieshua was not in her ?best? customer service mood. Special Note: if you?re in a customer facing role remember you may be the first experience of a person?s day attitude is everything no excuses.

The service was pleasant. Nice cashier and brought us our food. The food though was not anything enjoyable. The chicken had a fishy taste when you bite into it, hardly any meat. And the fries are more like chips, only potatoes skins

If I could give them less than 1 star I would. I feel like they always do the opposite of what I ask on purpose. I ask for a large drink I get a medium, I ask for a large fry, I get a small, I ask for honey mustard I get BBQ, I ask for extra seasoning on my fries, I get no seasoning. Don?t waste your time at this location. The employees could care less and most the time get mad at you if you try to order before they make you wait 10 mins so they can serve the customer in front of you before you get to order.

They were short handed. So I understand the slow service. I do appreciate the manager apologizing and giving me some free bo rounds. The French fries were fresh and hot. The new chicken sandwich was pretty good too. The only bad thing was I had done a special order by asking for egg on my sandwich. It was made and I seen the manager and the lady in the back arguing about it. The problem was the drive-thru line was long and the person holding it up was waiting for a chicken sandwich too. So the manager with no gloves took my sandwich and took the egg off of it and stuck it in his bag. The only good thing about it was I got a new hot fresh out the oil Patti.