Chick-fil-a - Columbia

I give this restaurant two stars due to the food and service. Another reviewer mentioned that they had to wait a long time to eat at Decker in this place located on the side of the road opposite from it, especially around midday. Be prepared to wait a while unless you are lucky enough to find a gap in traffic or a kind stranger to let you in. I waited for 20 minutes while cars on the same side of the road easily got in, causing a bottleneck. The problem is that there is only one lane for people trying to access the restaurant for lunch, which is not sufficient. Management needs to address this issue.

I really wanted to give them 5 stars because the service is excellent. However, they added mobile running gear which caused some issues with traffic. The mobile lane is often empty, and I visit the restaurant 3 to 4 times a week to get a burger, both during and after rush times. The management really needs to fix this problem or they will lose money.

This Chick-fil-A location is disappointing. They do not allow walk-in orders or dipping sauce since the beginning of the pandemic, using it as an excuse. They used to have two drive-thru lanes but now only have one, with one lane designated for mobile app orders. Today, I accidentally ended up in the mobile app lane, waiting in line for 10 minutes before realizing my mistake. The drive-thru line was backed up several cars deep on Decker Blvd. I won't be returning until they reopen the indoor dining area. I don't believe their excuse of a lack of staff, as it seems like they have plenty of employees working outside.

The manager gisele is very rude. the worker didn't tell me I had to scan QR code to get my mobile order that I've been waiting for 20 minutes. I come into the window, she comes very rude bc they do not scan QR code well if she did not know workers how I was wrong. but to say to return to the line is unacceptable not good customer service. gisele needs more training, which is to be a manager.

I've been a customer of the Decker location for going on 3 yrs. I don't know what has changed at the Decker location within the past year, but it hasn't been for the best. As if inflation isn't a struggle enough already, customers like myself still choose to frequent stores and restaurant establishments. It's becoming all to norm that this Decker location proves they are not for their customers. After 12 hrs into a 16 HR shift at the hospital, I decided to use my 30 min lunch break to grab a meal and coffee from Chick-fil-a. 20 of my 30 mins wasted all because they wanted charge me extra for sugar. No where did it mention, not even from the staff when I ordered, that there is a limit on sugar. Now, I'm not a coffee drinker. I like my cream and sugar with a splash of coffee. I've ordered it several times be for in three years I've been in Columbia. I have asked for extra packets from customers when I do Food Deliveries as well. I would suggest that if there is going to be a change like that to at least post the new info about the changes, and to let staff know. That way they can inform the customer during ordering and not waste so much of their time waiting in line 15 mins just to drive away hungry to finish out a 16 HR shift.