Donatos Pizza - Columbus

Ordered online and pizza and cheese bread were completely raw in the middle. the cheese layer peeled back and only seen raw. ewww! also cookies on the order have been missed and never received.

Online order for pickup 11:00am (Opening) Thin Crust Meat Lover's with extra sauce and mozzarella. Ready on time. Friendly, courteous service with a smile (rare nowadays) and the pizza is absolutely out of this world delicious. Talk about perfection and this is it. Donatos Pizza hits the ball out of the park. It's settled. We've found our Heaven on Earth!

I just ordered my food and just received a call that they didn't have the salad that I ordered at all. I was able to change my order over the phone. I appreciate the call very much and I say that to say this, yesterday I ordered food and my food never came at all. So I very much appreciate the customer service I received today. It definitely changed my mind about this donatos quickly because I was highly upset yesterday that my food did not come. So thank you again. Oh and I received a $5 coupon. Thanks to the young lady on the phone who placed my order.

Of all the Donatos in Central Ohio, this store makes the best pizzas. They weren't burnt, or slimy- undercooked like many of the stores I've visited recently. The customer service was very kind to us too.

WORST experience I have EVER had with any delivery. Ordered Donatoes PizzaWas told they were a little busy and that's fine. Something about an hour delivery. Well...3 hours later we get our food. We tried calling door dash and kept getting hung up on. Then tried Donatoes and got no answer.We were told door dash came three times before the time the food was supposed to be done and when It wasn't left. After many phone calls and after being hung up on many times over 2.5 hours later we get our food...good right? No. They forgot half our order so we had to get a neighbor to take us up there to get the rest our food. This is by far the worst experience I have ever had...and that's not Donatoes that's door dash...the way they put it. I want some kind of gift card or reimbursement. If I don't and many in the neighborhood will simply go to Bella's or somewhere else. This was 50 plus dollars that was spent so I think we deserve something from this horrible experience. I gave a tip to the driver because I highly doubt it was their fault and as a former driver myself I had to but I will not go through this again without a reassurance it won't. I want a refund or a gift card and I don't even care if it is at least 30 dollars or something. If we don't get this i will make sure that we don't order anywhere that door dash deals with.On the flip side. I want to give a review Donatos and that's a 4. The staff is nice and before door dash entered we never have a problem. I have 4 kids and 4 adults here and we were starving. Please make this right. Thank youMight sound crazy but seen Undercover Boss and I GUARANTEE you she wouldn't have tolerated that. If there was a way to reach her I would.