Zaxby's Chicken Fingers Buffalo Wings

Eating was good, but the service is best missing. kaschiere hasn't even greeted me, yet said, thank you or so. do they no longer teach this in our world of services?

Foods good, nice service. Order ahead and go inside. Salads could be a lot better though. San whiches vary from good to tough. Overall good experience though here each time.

This used to be a fantastic location, but it has since deteriorated. Both drink machines had been out of commission for a number of weeks. The drive-thru is a joke because it is so slow, and the customer service is terrible. I understand there were issues with COVID, but it is now an old issue, and continuing to blame the service on it is ridiculous. When I want zaxbys, I'll travel to another place till they fix these issues.

I did an online order around 2:00pm, app said will be ready at 2:11. I get there at 2:12 and still had to wait another 15 minutes. On top of that they had no tops for the small cups so I just had to througb them in the trash so that was waste of money. You would think they would of gave cup upgrade for to go orders. Avoid this zaxbys there efficiency and customer service does not exist.

I ordered online ahead of time for a 6:30pm pick up. When I arrived food wasn't ready, was told they didn't receive an order for me however, I had a receipt in my email that I did indeed order and was charged $45. Anyway, they said they would start my order right away because all of a sudden they located my order. Fast forward 30 minutes and my food was finally ready. Sadly some staff were super nice, but others were arguing amongst themselves. I get it that the service industry is short staffed but 30 minutes for so called fast food? This was by far my worst experience here and probably will never order online again at this Zaxby's location.