Mattchews

I never received my food, and grubhub is refusing to cooperate and refund me.

The delivery driver did not read the clear and precise directions I had entered that would lead her right to my apartment. She said she didn 't even have directions which was odd. The food was supposed to take 45 minutes and ended up taking two hours. To top it all off, she gave my $82 order to someone else and gave me their $15 order FROM TWO SEPARATE RESTAURANTS. I contacted the driver to inquire if she still had our order and she stated that she had given it to the people prior to us and They just took it and didn 't even say anything to which I responded, Why would they?! They just got food for three at $82 when they paid for food for one at $15. The driver did not offer any solution or even seem to care. Me, my mom, and sister are so disappointed because I know the food from MattChews is excellent and my family leaves tomorrow. To make things even better, I contacted GrubHub and they would only offer me a refund and a $7 credit for the food being late …IT NEVER CAME. Deleting GrubHub now.

Have you ever unconsciously clinched your booty cheeks together in the midst of excitement, and then consciously catch yourself? Can you call a burger refreshing? There's too much happening and I love it!!! The food from this establishment is great. I recommend 10 out of 10. No dine in, just place your order online and wait for your food to be brought out to your car. If you're famished, looking for a good meal late at night (closes at 3AM), don't feel like cooking and within the city limits.... Here you go. This is it right here.

I got the Bull Go Gi Cheesesteak Sandwich it was so bomb!!! Perfect late night meal.

This restaurant displays a lack of professionalism and seems very disorganized. I won't be purchasing anything with them in the future ever again. I placed an order tonight and when I called to inquire about it, an unhelpful individual answered the phone and remained discourteous throughout our conversation. I was calmly explaining that my order was incomplete, but he veered off topic and didn't seem well informed about my order. Instead, he attempted to give the impression of understanding and telling me that he doesn’t have time to sit on the phone for a hour with me, meanwhile we had only been on the phone for 2 mins when he said that. If he was listening correctly, he could have simply came up with a solution but chose to be ignorant. If I had his name, I would consider reporting this incident.For the owners of this establishment, your employee that is on shift tonight 08/30/23 between 10:48pm 10:51pm is very unprofessional and not suitable for his position. You have truly lost a loyal customer. I am very disappointed in the service that was received and will be reporting this further to other platforms.