Applebee's Grill - Conway

We went to this Applebees in Conway, SC on 8-10-24 for the wings, riblets and shrimp special. Our server was great and made sure we had everything that we needed. A+ for Amy! Now, at a table in the bar area, I observed several employees eating. They had food in little black to go trays and would come over and eat a bite or too. I though the must have been on break, but they were not. They would eat and then go to their tables and serve guests. The bar tender would do the same. It is doubtful that they washed their hands before attending customers. Employees at restaurants should never be eating while working.

The food at this restaurant is fantastic, but the service can be quite slow. While the service may not always be the best, once you receive your meal, it is absolutely amazing.

The food was not good. I was told there was a promotion happening two days in a row, but each time I asked, they said it was still one day away. It seems like this restaurant is inconsistent every time I visit.

They've had trouble finding good work, but the Pineville North Carolina establishment is incredible

I am not one to write bad reviews. But 3 strikes and you're out. The first time at this location we were charged $60 for a $30 dinner. And received an oops sorry didn't see that. Ok. Second time ordered pickup and was missing part of our order. Well, I figured it's been a bit and ordered through their app for pick up. Get the meal home (I live 5 mins away so it wasn't travel time) and it's cold. Not room temp. Not luke warm. From the refrigerator COLD. Spoke to the manager gave my info. Spoke to the General Manager. 20 mins of repeating myself and a condescending attitude and well we can give you a gift card speech. No thanks. I'm sure I'll get a reply of some sort. Their area director needs to look into what is going on.