Boston Pizza - Coquitlam

I recently received a free 8-inch pizza offer on the BP app and decided to take advantage of it for a quick bite on their Pasta Tuesday night ($8.99 pasta). I ordered...

The customer service at this restaurant is absolutely dreadful. I will never return to this location again. I even decided to give them another opportunity after experiencing poor service the first time. We contacted...

Maybe this restaurant has improved since the other reviews were posted. It's possible we visited on a good day, or maybe we just got lucky.

We keep going back purely because the server is a sweetheart, but I'm sure by now she's getting fed up with having to make up excuses.!!! We used to go 2-3 times a month until 6 months ago that's when we noticed a drastic change in the quality (lack) of the food.It is with much regret that I have to say 5th time in six months and it is still bad !!!!. Thin crust pizza was so soggy we actually sent it back to kitchen only for it to be brought out worse than it was sent back for. You'd thnk being a pizza restaurant they would know how to do it right (well prior to six months ago they did)!!!!. Chicken & mushroom pasta dish far to much cream (I actually thought it was a soup) they must use garlic powder and far to much as I was up with indegistion most of the night. I could go on and on however whats the point ? I am saddened to say WE WILL NOT BE BACK. !!Always leave on a good note though our server was amazing I do believe that she is one of the management team .We where told that it is the lack of training and the lack of staff yous still charge full price for substandard food so that is really a poor excuse !!! She did take the pizza off the bill and our bill was still in excess of $90 for an awful meal . Oh I do however suggest that in future you don't tell customers some of our staff have mental illnesses and that's why its so inconsistent !!!

We can with a group of 20 for lunch and we had a great time. The service overall was really quick and easy. The waiter did not make any mistakes and the $10 lunch deals are great! The pizza was made well, can't really complain. Appreciate the service, we'll be back.