Trevaskis Farm

Have been a regular customer for many years. However , a recent impulse stop for lunch was a big mistake. The food was poor and the server was very inexperienced and dumped our food in front of us and disappeared. Not wanting to make a scene and complain in front of all the customers I decided to wait until we got home and reported our experience to them by email. We were treated like we were lying as they wished to review things on their CCTV. Didn’t bother to reply so after 10 days I contacted them again and a satisfactory resolution was not received. So , if you are visiting here anytime and they are busy, walk away and don’t waste your money. Other really nicer establishments are available . Had the management dealt with our complaint in a less patronising manner and resolved the issues perhaps this review wouldn’t have been necessary

I’ve been a few times over the years for afternoon tea which is overpriced but good, however coming in for dinner is a completely different vibe. Many of staff members are young and clearly not well trained, they are pleasant (mostly) but a bit clueless. The food was fine. My biggest issue with the place is how poorly they treat the staff. Another table had complaints about the food and the poor waitress didn’t know what to do (not her fault as she looked 14 and clearly had no training in customer service) so the woman who I know is the owner came over and was fine with the customers, but as soon as she walked away she let her frustrations out on the young waitress. She was incredibly condescending and blaming the girl for not being able to do something she clearly hadn’t been shown how to do. The waitress was bright red and couldn’t look the owner in the eye, she looked scared which makes me think she talks to her staff like this often. Throughout the evening I watched as staff tiptoed around the owner so afraid to do or say the wrong thing for her to go off on them. Considering most of the staff are young, this woman is on a serious power trip. At the end of the evening we tipped our waitress and left but trust I shall not be returning.

This place has gone down hill. Such a shame. Everything but the food was great. 5 out of 8 of us had to send our food back. (They were great with replacing though so cant fault but meant 3 carried on eating whilst 5 had to wait for new food) the other 3 didn't send back because I can't bring myself to complain! Really did not enjoy our meal, the most disappointing £40 I've ever spent in my life.

We came here to 'pick our own '. We didn 't really know what to expect, but the farm is so well organised. You basically get a punnet, pick what you want and get it weighed and pay at the till. Easy! There are loads of signs up telling you what 's available to pick and in which poly tunnel. We managed to get some strawberries and raspberries, but gooseberries were also available when we visited. Other fruits would be available at different times of the year. We had such a good time picking the fruit. There is a shop and cafe onsite and also some farm animals. There is plenty of car parking available. The prices for the fruit were very reasonable.

Very disappointed with the breakfast. As it was the final day of our holiday we decided to treat ourselves to the big breakfast. Portion size was great BUT the hogs pudding and mushrooms looked raw, the bacon was anaemic and the whole breakfast was cold. The only edible part for me was the two fried eggs and the toast. None of the very young staff asked if everything was OK during the meal and we left very dissatisfied. Later my husband, who has the constitution of an Ox, was violently sick. Proceed with caution at this place!