Belleria Pizzeria - Cortland

The pizza is good when it's made correctly, but that's the issue. I called to see if I could customize a special pizza, but they didn't follow my instructions. The pizza had a strange taste and cost $26. When I called to complain, they blamed it on new staff needing more training. I was hoping for a refund or replacement, but all I got was a $2 discount on my next order. My wife was so upset she cried, but it seems like they won't be fixing the problem.

I had the worst dining experience at this restaurant. If I could give zero stars or a negative rating, I would. The soup was unavailable, and there was no courtesy call to inform us. The sandwich was on stale bread, lacked meat, and had only a few sprinkles of mozzarella cheese, which was not even melted. The pasta was mushy and the sauce was terrible. The fries were undercooked. Nothing was edible. I tried calling to complain but there was no answer.

The TINIEST piece of chicken parm ever. Barely bigger than the meatball that I added to the spaghetti. Food was barely lukewarm upon arrival. They have messed up multiple orders in the past but this just set me over the edge. How do you charge $11 for a TINY. Piece of chicken. Unreal. Mind you the meatball only cost .99 cents.

I ordered a sheet of pizza which is two boxes, when I picked up I got one box of pizza and was told it was a sheet. I have never experienced this issue at any other location, We didn't get enough food to feed our family at this time. I love Belleria but this location is not great.

Tried to order $6.50 pasta special for pasta Wednesday. Was told that was only for lunch.i read and reread ad on Facebook and it does not say lunch only nor does it say till 4 pm as i was told..had to pay extra to get it..not good public relations or good service !