Kfc - County Durham

Called in on a Sunday evening around 7pm (they close at 10pm) only to eventually be told they weren't taking any more orders in the restaurant because they had taken too many orders for delivery. At least we were better off than the poor woman in front of us in the queue she was waiting for over 10 minutes before anybody bothered to tell her this.

Went to get takeaway for the family. I asked for no drumsticks and I got four drumsticks. I asked for corn and coleslaw and only got corn. The chicken we did get was really over cooked and the chickens must have been on a starvation diet as there was barely any meat on the bones. Add to that the price shooting up and well it was just dreadful over all. I was there at 5:30 so I'd expect a fair bit of throughput and stuff being fresh as it was dinner time.

A bad KFC all round. We picked up food to watch the football with, got home half a mile away (driving) and the food was stone cold. Only the gravy was hot. The boneless box we ordered wasn’t boneless as half the chicken was pieces with bones. I complained with a private tweet and got an apology but didn’t replace the food or anything. Cleaning also needs improved here. Just won’t be back.

Upon entering the first thing you notice is a filthy litter strewn floor with cleaning sign’s dotted around, total bull,no cleaning was done while I was there and a similar thing last time I visited. Two bins inside were overflowing with stinking food leftovers and general rubbish,all tables and I mean every single table was filthy. Staff have no interest and most orders are wrong,3 people in front of me complained about wrong food,to be fair,my order was correct just burnt so bad I wouldn’t feed it to my dog. I complained and asked for my money back as I couldn’t allow my son(much to his disappointment) to eat in a hovel like that !!! God knows how they got a 5 star hygiene rating as it doesn’t deserve to register on the scale at all, keep away from this restaurant at all costs.

All the staff are clearly undertrained and really could do with going on a course for customer service, rude and miserable. The whole place is run down and unclean and ordered 2 snack boxes that took ages to arrive. The screens were not working one only half the screen 2 off and one working. Customers had to ask staff to clean tables who afterwards then put the cleaning bottle on the machine where they make krushems and then she did not wash hands but went behind counter again very unhygienic will not be returning!