Fire and Ice - Courchevel

We booked a large table for lunch last week experienced a very average service. The greeting was great, we were shown to the table, all good so far ... then it just became too much of an effort. The terrace looked light on...staff to start with, which was worrying, then my concerns came a reality. It was hard to get anyone’s attention as staff kind of chose to avoid eye contact unless they wanted to deal with you. We were desperate for some bottles of water as the day was warm we had come straight off the slopes, but this took way too long ... in my opinion water should be set down on all tables immediately, along with the menus bread. We had to ask for bread when the bread basket was empty no one offered to refill it. There was beautiful olive oil on the table, but no small dishes or side plates to decant the oil into in order to dip the bread into, which is poor. The food came relatively quickly in fairness, but the consistency was not there. We ordered the tagliatelle, one small other large, but both came in the same small bowl, with pretty much the amount of pasta. When we called the waiter over to query this he just said ‘that’s the small that’s the large!’ no apology, no offer to check with kitchen, no offer to perhaps get some more, no offer of anything. Don’t get me wrong, the waiter wasn’t rude or anything, but he was just not interested in helping us ensuring a high standard of customer care. Like the bread, when the bottles of water were empty they were not replenished. When drinks were drained, waiting staff did not ask if we would like more ... so we didn’t! All these small things make the difference between an average restaurant an excellent one. The food was very nice, but the service was so lacking in any genuine desire to give us the best, in fact it felt like they just wanted our custom but without having to make an effort. Yes it’s the end of the season for the hotel the staff, but for us it wasn’t. Indeed, it was a long awaited family holiday. I had booked this table for my party of 11 well in advance because I had heard read great things about the restaurant; I love Angela Hartnett’s food I wanted to experience her style of food hospitality in the Alps, but it was just really lacking in good customer service. Such a shame as the setting style of the place are very impressive, but it really needs a much stronger managerial presence on the floor to ensure a much greater attention to detail customer care.

Great place to sit and relax. Definitely ski in ski out. Seating really comfortable with heating and log fire. Wonderful sun trap.Live music

Oh dear,it all went wrong at lunch. We arrived at the table and the host took our order for a bottle of wine, then disappeared we kept seeing her and she apologised for the delay, said she’d be back in a minute to take our...food order and would chase up the wine. After 25 mins waiting we got up and walked out. Place looks lovely as does the food, if you could actually get any Angela,you need to sort this as it’s your brand on the line. We went to le petite Savoyard instead and the food drink and service was impeccable

Have come here for the past 3 years but this time we’re turned away for drinks. 7 of us skied down and we’re met by a lady at the podium, when we said we would like a drink she had to ask a manager... she...returned to say we couldn’t have a drink because they were set up for lunch... despite only 1 table outside being occupied, and plenty of room at the sofas where we usually have a drink. Their neighbour ‘La Rotisserie’ we’re happy to accommodate us. We will not be returning next season. us skied down and we’re met by a lady at the podium, when we said we would like a drink she had to ask a manager... she returned to say we couldn’t have a drink because they were set up for lunch... despite only 1 table outside being occupied, and plenty of room at the sofas where we usually have a drink. Their neighbour ‘La Rotisserie’ we’re happy to accommodate us. We will not be returning next season.

Had lunch in here twice during our recent week in 1650. Also stopped in at 5pm for drinks. Live music, sunshine, free pizza during happy hour and good friendly service. The food was also great most of us ate the burgers and pizzas... There...is also steak, pasta etc on the menu so the choice is more varied than some other places. Looking forward to our next visit. If only you could reserve a sofa in the sun for apres ski!