Filippou's Twisted Pizza - Coventry

The staff is friendly and eager to assist. They provide a variety of vegetarian options and are willing to make modifications to menu items upon request. The food was excellent and was served quickly.

We ordered our meal along with some soda. The delivery driver brought the food but forgot the soda. He apologized and promised to return shortly. After waiting 30 minutes without any sign of him, I decided to call the restaurant. The person who answered said the driver had other deliveries to make, but I explained that we had been waiting for our drink for a long time in order to eat. She assured me he would be back soon. By that point, our food was cold, so I requested to speak with a manager. Janelle came over and offered to refund us for the soda. I also asked for our food to be reheated, explaining that I had ordered both food and soda and only received the food. I pointed out that we couldn't eat without the soda. When I asked Scott to deliver hot food along with the soda, he refused. Both Janelle and Scott were very unprofessional, and I was frustrated with how the situation was handled. I will not be returning to this restaurant.

The food was disappointing, especially given the prices. The calzone lacked flavor, and a small veggie pizza cost $17. A five-piece wing dish with a small order of fries was $23. The service was also subpar, with the staff seemingly more interested in their phones than in serving customers. It appeared that there were four employees, but only one was actually working. Overall, I found the entire experience unsatisfactory for the amount I paid, and I even had to go back to ask for the sauces.

No one will deny the food. The food is very good. Solid beverage selection. The place I went to Coventry is beautiful and the staff is polite and attentive. The atmosphere could be good, but I usually go during the day when there are not many people to eat. The reason is OK (3 1/2 really) is because of the cost. For 1 special pizza that recently jumped $5 in price, you can get at least 4 Little Caesars Pizza. Admittedly, the quality at Twisted is much better. There is also a credit card convenience fee, even if it is your burden. It makes an already overpriced meal only annoyingly more expensive. It seems small to pass this credit card surcharge to customers who pay $25 per meal. No other restaurant in the area does. However, the food is quite good to choose only for the price and with many other solid restaurants from the area.

Awful experience. Ordered mozzarella sticks, they were burnt to a crisp and had the marinara sauce dumped into the box. The sandwiches we ordered looked like they were made by someone with feet for hands. Do not recommend.