Pumpkin Cafe Shop - Coventry

I was served my Alexandra who always gives excellent service with a smile every morning. I have seen her be nice to awful and entitled customers and put up with rude people daily, as I buy a coffee here most mornings before work. Alexandra is one of the best Breistas I've been served by in any coffee shop.

Met a lovey lady called Claire who works at the pumpkin platform , while waiting for Birmingham train , so polite, and helpful , she makes a great cup of coffee .

I had 40 minutes to spare before my train arrived, so I decided to grab breakfast while I waited for a long day out. The waitress who served me was friendly, but unfortunately the breakfast roll, which was heated up in the microwave, and the coffee were not good. It was a terrible experience, especially considering the high price of over £5. The cashier was helpful and offered to add more milk to the coffee, but it couldn't save the overall disappointing meal.

So was travelling inbetween meetings and seen that the Coventry Train startion had a pumpkin cafe on my platform. After realising I had a Vodafone voucher. I check I had the right one, after I did I went into the shop to claim my voucher. Showed it to the lady who ruddy said I know nothing about that! I asked if the manger was in and without even moving she said she wasn’t in. It would of been nice to at least for her to check if the manager was in. So now I have a voucher which will expire. Due to me travelling a lot I tend to favour the pumpkin cafe but after this experience no chance!!!

It happened in Leamington Spa station, platform 2. The person who served me didn’t put lead on my latte and I spilled 1/3 of it on my clothes and then she told me that if I don’t like it, then I don’t have to buy coffee from them the next time. So unfriendly and unprofessional. Customers have nothing to do with the fact she hates her job and she shouldn’t spoil costumer’s mood on Saturday morning.