Mcdonald's - Covina

I pointed out that I come here four times a week, regularly pay for my orders, and sometimes even cover the cost for the person behind me. I asked her to check if there was an issue with her app or if I had made a mistake in entering my order, as I do have a brain injury that sometimes affects my memory. Her response? "Maybe one of the customers would like to pay for your coffee." Can you believe she tried to embarrass me with that comment? She has no clue. I've been overcharged at this location numerous times. When I brought it up, her exact words were, "I’m sorry, it’s not our fault; it’s your bank’s fault." I told her my bank confirmed that she or her staff had entered my $10.39 breakfast order twice. Her response was that it would drop off in a few days. I had to explain that it had already been a week. She still insisted, "I’m sorry, it’s YOUR bank’s fault." Does she not take responsibility for anything? It’s also worth noting that I’ve noticed this “call in sick” phenomenon on Wednesdays at least four times. There’s a young man who is relatively new with wavy hair; his customer service skills are fantastic, and he will surely succeed and surpass her before long. If she doesn’t think customers notice the issues with her service on Wednesdays, she might want to reconsider. It’s disappointing to see her behavior, as she seems to be the one acting as if she has the brain injury.

The food is good and the staff is friendly. However, the place is always so busy that I've never been able to avoid a long wait in line. With two drive-thru entrances, it can be quite confusing, which often frustrates customers coming in from the Azusa side when others are trying to enter from the back. Something needs to be done about this situation to prevent arguments or potentially more serious conflicts. Yes, it can even happen at McDonald's.

I love McDonald's, and the kids are convinced I'll be going back soon.

When my order arrived, I noticed that my name was called for a mobile order. I asked the manager if she could clarify what was included in the mobile order, as I wanted to ensure I wouldn't be charged twice for an order I placed through the app. Mistakes can happen, after all. To my shock, the manager responded, "I'm not telling you." Is this seriously how a manager behaves? It was incredibly unprofessional. I will definitely be reaching out to corporate about this experience. I asked for a refund and left feeling very disappointed.

The staff here clearly struggles with basic counting. I ordered a meal that was supposed to include 10 nuggets, but I only received 8. When I brought it to their attention, they seemed indifferent. They eventually gave me the missing nuggets, but their attitude was rude and dismissive. The manager, Aize, didn’t seem to care at all; she actually shrugged after offering a half-hearted apology. It was frustrating to feel like I had wasted my time and effort just to get the order corrected. I highly recommend avoiding this place. The nearby Jack in the Box has better prices and much friendlier service!