Quan Nem Ninh Hoa In West Cov - Covina

Food end service were excellent. The quality is very consistent for all of my visits. Love this place.

I am of Salvadoran origin but I tried this food for my boss who is from Vietnam but I am delighted with this food it has become one of my favorites the only thing that they serve at 9 and sometimes there are many who stop because they are already closed they should close at 10

The bun bo hue n spring roll is soso but the service was very good

Ordered raw beef pho soup came in big size dish and was delicious noodles a bit plain . service was below expected. passion fruit drink was great except it was 75% ice for $5 brother complained about low amount of meat in dish.

I ordered 4 spring rolls through the Caviar app, which was listed on the restaurant 's Google Maps page. When I arrived 15 minutes later to pick up my order, the manager informed me that they are not associated with Caviar and refused to give me my order, telling me to contact Caviar instead. I explained that I had already paid through the app and provided my phone number and credit card details. However, the manager insisted that it wasn 't her responsibility since she doesn 't get paid through Caviar, and claimed it was my responsibility to check before ordering. Her attitude was very unprofessional and dismissive. To make matters worse, the manager showed zero willingness to help or even apologize. Instead, she repeatedly said, It 's not my responsibility and I don 't get paid for it. Thankfully, the cashier was able to match my phone number and card with the order, but the manager’s dismissive and unprofessional attitude was infuriating. This experience has completely soured my perception of this restaurant. If this is how they treat their customers, I will never return, and I strongly advise others to think twice before doing business with them. This manager needs to take responsibility and seriously overhaul their customer service.