Heritage Inn Convention Centre

I broke down and ended up stranded in Cranbrook for several days, unsure of when I'd be leaving. The staff at the hotel were incredibly accommodating and friendly despite the uncertainty of my day-to-day situation. I never felt rushed or pressured to leave. While the rooms are a bit dated, I can't really say anything negative beyond that. The customer service was absolutely top-notch and really made a difference during my stay. Thank you!

On a positive note, my server during the complimentary breakfast was delightful—always smiling and courteous. The male staff member who assisted me during checkout at 11 am was also very pleasant. Unfortunately, my experience with the female staff member on the evening of my arrival was quite disappointing. She had a poor attitude and refused to make eye contact or engage with me when I tried to chat casually about my stay. In my opinion, she may not be suited for a role in customer service.

This is a lovely place to stay. We were very pleased with our room. The pool may not be extravagant, but it's clean and ideal for families. The room was spacious, the beds were comfortable, and it was quiet and tidy. It also had a coffee maker and a mini fridge.

Rude service . Got charged double the rates plus 250$ deposit. The rooms haven't been updated since the 90s . At breakfast got harassed by the service. No juice or toast or cereal or milk just bad coffee and the usual boiled scrambled eggs pancakes tots and sausage. That was it!. Did I mention the rude service. Not worth it. I've had better continental at other cheaper hotels. We only stayed cause we were tired of driving all day and all other hotels were booked cause of construction workers.

We stayed at the Heritage Inn Hotel on July 28, 2022. Our check in process was fairly quick but it was easy to notice that the lone person working at the desk was very unfriendly, she seemed over taxed as there was a line of guests asking for key 's to the pool, extra towels, wifi password 's etc. Our room was on the second floor facing the highway, a bit noisy but what can you expect as the hotel is right on the highway. The room was clean but very dated. We were golfing at one of the local courses early the next morning so we were up at 6:30 to shower and get down to the free continental breakfast which was scheduled to open at 7:00am. We ran the hot water in the shower for a few minutes and realized there was no hot water so we had to clean up and get ready for the day with cold water. On our way to breakfast I approached the front desk to ask about the hot water and the girl said to me nobody else has complained I asked can you look into it and is there any chance we can get a reduced rate on our room, she said she will look into it. We waited until 7:25 for the breakfast room to open, not really a big deal except when you have to be somewhere else. After breakfast we went back to our room, still no hot water so we went to check out. I asked again if we can get a reduced rate and the girl replied no you can 't get a reduced rate because we fixed the problem by lighting the pilot on the boiler before you checked out I told her we still don 't have hot water and she relied it might take an hour or so to heat up. On our next trip to Cranbrook we will be staying at a different hotel.