New Lotus House - Crawley

I would give a negative rating if possible. This restaurant was absolutely disgusting- the food was overcooked and inedible. I had to throw it in the garbage. The chow mein had a terrible smell. I spent over 20 minutes on the phone trying to get a refund, but they refused. I would highly recommend avoiding this place at all costs. Save your money and go somewhere else.

We found this Chinese to very good, with good portions size and good flavours, at a reasonable price. Would definitely recommend.

The delivery for our takeout was fast and the food was delicious. We highly recommend this restaurant and will definitely be ordering from them again.

I asked for a refund for the incorrect item, but was told it couldn't be done since I ordered through a third-party app. They then offered to bring the whole meal back for a full refund. I accepted this offer and was promised a refund for the incorrect item. However, when I checked my bank statement, there was no refund. I called my credit card company to verify and they confirmed that no refund had been processed. I trusted the restaurant to follow through on their promise, but unfortunately, they did not. I was disappointed by this and as a result, I will not be ordering from them again. The rest of the food in my order was delicious, but I just really dislike chicken balls. My advice to others ordering through their third-party app is that getting a refund can be a hassle and you might not even receive it despite what they say.

Worst Chinese food Iv ever tasted chicken balls were fry and like they were from the previous day my chow mein was basically just beansprouts with a few noodles! I definitely will not be ordering from here again total waste of money