Aloft Boston Seaport District

I wanted to make sure I left a review after having such a great experience. We had been in the car with two kids and arrived a little earlier but the staff was so generous to let us check in early. We requested a pack n play and it was immediately taken up to our room. The room had a nice view, and felt spacious enough for all of us. The staff was so friendly especially with our children. I would definitely stay here again.

This place LITERALLY steals your money. I made two reservations for 2 rooms since I had a work party and my coworkers and I wanted to be safe and not drive back home drunk. We got there around 1am and left right at check out. Well when I checked my account they had charged me an extra night on one of the rooms and I have been trying for over a YEAR to get money back. They say they will get back to me but never do. The last time I tried they had the nerve to say because I came in late but how would that make sense and also to only charge one room extra night. Not to mention when you make a reservation for a room its from 3pm to 12 pm so if I choose to come in at 6am or 11am and sleep for an hour that shouldnt matter. I have stayed here before many times and always came in late and never been a problem so makes no sense whatsoever.

This was my first trip to America, my first trip abroad myself, my first long haul flight and only my second trip abroad in the last 25 years, and I have autism. The level of service at the hotel was excellent and various staff members helped me, however Manny that works at reception really made a spectacular difference. On the first night I had become hugely stressed due to the travel and a few issues before arriving at the hotel which included my padlock being stuck on my suitcase. I approached Manny and his level of service, friendliness and overall demeanour hugely calmed me down and we where able to resolve the issue. Any time I had any issue at all he was always there to help. I had booked a guided tour of Salem, and I had no idea how to get there, Manny helped me download all the apps I needed to my phone to be able to get an Uber and a train to there, as well as showing me how to use them to see the schedules for the trains etc. I cannot explain how much of a difference he made to a trip I was excited but also highly stressed about. The hotel in general is well located in the seaport and within walking distance of many amenities as well as downtown. The hotel has a great public area on the ground floor which has many comfortable seats and games such as a pool table which is free to use. The hotel was always very clean and I the room was comfortable with an excellent view of the city. Directly across the road from the hotel is the lawn on D, which is a public space by the convention centre which has free activities such as ping pong, pickle ball and other outdoor activities, as well as having seated areas and is just a nice place to hang out.

Rooms and hotel were absolutely beautiful! Service was lacking. Our concerns were mostly resolved in the end, but that wasn't until we checked out. It shouldn't take that long to help a paying customer.

The lighting was a little odd; the lights only turned on with the main switch, which meant I couldn’t leave the bedroom light on without illuminating the entire room. At the end of my stay, I noticed that every Chinese employee greeted me, which struck me as unusual because the staff who interacted with me earlier weren't Chinese and didn't feel the need to greet me. One time, as I was heading to the elevator, a male employee—who was also Chinese—seemed to be waiting for me down the hall, and I noticed he was filming me with his phone and another device at an awkward angle. When I caught his eye, he quickly tried to hide what he was doing. This left me wondering if the hotel was monitoring me because I was also Chinese, or if it was because I was staying alone. This behavior was peculiar, as housekeeping usually goes about their work without paying much attention to guests.