Dunkin' - Crossing

Ordered 2 drinks and 2 sandwiches about 20 minutes before our train. There was maybe a couple people ahead of us but not many. After about 10 minutes, everyone was cleared and we had our sandwiches but no drinks to be found. I showed my order to an employee and they said that someone was working on it, even though nobody was making any coffee. 8 minutes later, before our train was about to board, the same employee asked me if I was waiting for something, and nobody had made our drinks. Abysmal service despite multiple people working at the time. Would not recommend this location to anybody, especially if you are in a hurry.

Terrible service. One person was there and could not accommodate the amount of people. Took 1 hour to get coffee. It's was an awful experience. Never going back

HUGE DEAD BEETLE IN MY ICE COFFEE Oh my god I almost threw up. This Dunkin' is not clean. I have lived in New England my whole life and I'm a huge fan but this is unacceptable, Dunkin. What the heck!

This is yet another Dunkin' Donuts, of which there are many in the region and within Boston. This one has with two locations within Back Bay train station (on either side of the main entrance corridor), so they have tried to keep the waiting lines to a minimum. The usual coffee, doughnuts, and related items.

When you need a lift- there is a Dunkin Shop on every corner- great iced coffee and donuts and of course the best hot coffee in town. A proud Massachusetts business!