Sportello - Crossing

Overall the service was not great, it felt like the team was understaffed. Food and wine pairings were very good. It was overall very cold in the restaurant, we ended up moving tables but we're still very cold.

Worse experience ever. Waited over 1.5 hours for first course. Looks like chef quit during dinner. We literally left before we got all our options from our dinner. Barbara Lynch you are the Boston Chef Queen.....get it together!!!

Very disappointing New Year's Eve experience, starting from trying to make the reservation. We wanted to book a table for 7 but OpenTable will only accept reservations if 6 or fewer. I tried calling for 3 days during the advertised business hours as well as emailing, in an effort to confirm as reservation for 7. I was anxious to confirm a reservation because it was a milestone birthday for my husband as well NYE. Finally, after 3 days we got confirmation of our reservation for 7 people. When we arrived at 5 pm (the moment they opened), we were led to a small table that would have comfortably seated 4 at the most; 6 if we squeezed to the point of discomfort. There was no way the table could accommodate 7 plates let alone 7 people.. It took 5 10 minutes to sort out that we needed an additional small table to accommodate a party of 7. Fine we were finally seated. Service was painfully slow and disjointed. There was a 4 course prix fixe menu which should have made things efficient, but it took nearly 45 minutes to get our first course even though we were the first party seated, and even though several tables around us were served first. We were not given a wine menu or wine pairing option until the second course. We had to ask repeatedly for basics like an extra napkin or a bottle of wine that we had ordered at seating. The food was as fine, but honestly the service was so bad it put a damper on the whole experience. I had mentioned in our reservation request that it was a milestone birthday for my husband, but there was zero acknowledgement. Disappointing overall and certainly not what we would have expected. I doubt we'll be back.

Fresh pasta made for each plate from scratch makes the quality of food just unbelievable.

The cost is way too high compared to the size of food. The dinner size is about half compare to other Italian restaurants but at higher price, not to mention the food is not that tasty. Disappointed.