Starbucks - Crossing

I wish some of staff were little kind and polite!… just a little!!!

The double expresso served in a cardboard cup was really bad . Like filter American coffee no resemblance of a proper expresso. All the ice mocas frozen sugar infused ice coffee ice creams for the kids ...fantastic. starbucks is turning into a nice ice-cream parlour.

As others said, this place is crowed and service is slow, especially food. The store manager should really optimize the workflow. There’s no reason we need to wait simple pastry items (we ordered not warmed chocolate croissants) for 10 min. At any other stores, the staff taking our orders would just grab them directly while we’re paying. But at this one, we had to wait while the staff heating up other food items and be yelled at for waiting at the counter near food prep area.

Service is abrasive. Sugar and Splenda are behind the counter and the place was not clean

Easily the nicest staff of any Starbucks in the city. I used to go to Boylston on my morning walk but these guys always get my order quick and fast. A few of the baristas in here have the best energy and really pump me up for a day of work!