Bruster's Real Ice Cream - Culpeper

Long wait in a hot shop for overly expensive ice-ceddie cup 3.40, single cup 4 and caramel sauce for sundae.

The ice cream is absolutely delicious, but as for the customer service… that is despicable. My husband and I walk in, waiting to be greeted by the young man tonight but instead he sighs extremely loud and rolls his eyes at us. He didn’t even ask what we wanted, he just stared at us. I said if there is a problem with us being there then we can leave, he said “it’s okay”. Every time I’ve gone it just keeps getting worse and worse. Like I said, the ice cream is amazing but I will never return to this location ever again. I hope the owner manager sees this review and the employees can get a grip on work ethic and costumer service for the future.

Sunday, May 29 2022. First time visit. Our Expectations were way to much compared to the reality and level of disappointment. The energy of this joint is that of a nursing home, with one resident left, clinging to life. The energy of the 3 girls working there were that of the last resident at the nursing home x3. No cool decorations to bring out the nostalgia of a Nathan's and a Bruster's ice cream joint. There's no system at all, people that came in after us got their orders first, people that were there before we got there still hadn't gotten what their complete order when we left. The workers mope around as if they're using walkers and hate life. Nothing about this joint was worth mentioning except the prices are good. They have about 8 10 flavors of ice cream and then they also sell Nathan's hotdogs. As I'm typing this I'm getting less and less inspired to even finish the post. Masks aren't required, they are not doing any type of cleaning and spraying of the boothes, counter and tables inside let alone outside. I didn't even take any pics of what we got. If you're hypoglycemic and having an episode, this is the perfect spot. Will I get ice cream here again? Sure, but I have hypoglycemia ?

I haven’t visited this establishment in a while. But made the exception to get a refreshment today. As I walk in and approach the counter the wait person greeted me and I responded kindly, as I looked beyond her, and took mental note of two of her fellow workers opening the icecream freezer doors and with spoons in hand, dipping into the icecream and right into there mouths. Not just once, but then going to a different flavor and repeating the same thing with different flavors of icecream. They weren’t trying to hide it at all. Blatant disrespect for the customers at the counter, and any manager that may or may not have been there. Not forgetting to mention that they even had a sign up on the front door asking customers to please consider wearing a mask as Covid is everywhere. Disappointed with this establishment again.

They close at 7pm but stop serving food at 6:30pm. What's the point of even being open at all? BREWSTERS would do better as an independent store.