The Crystal Palace - Dacorum

Poor service, poor food, expensive prices and lackluster experience. We arrived for the England game and some food (the website says food served until 9pm on Sundays) and managed to get some roasts ordered. This, however, wasn’t without its challenges. Food wasn’t available and it took the bartenders around three visits to our table to finally tell us what was. Despite friends paying for a roast which they were told was available, they then had to had the cheaper meat when it transpired the beef was not available after all. They were not refunded the difference. In fact, they were made to feel awkward for even asking. Shocking stuff. When the food did arrive, it was mediocre at best. A far cry from what it used to be. Half of our table then managed to order deserts at 17:59 and the other half were not allowed to order any at 18:02. This, despite the website saying that food was served until 9. When I questioned this with bar staff (no table service at all) I was met with a “So what? What are you going to do about it?” attitude; which was delightfully rude! My partner had the delight of having to use blue roll as there was no toilet paper in the ladies. No bar snacks available. 4 beers off of tap. What happened to the old beers on tap!? Just bog-standard rubbish you can get in any boozer now. Really poor. It’s not the first time we’ve had a poor experience with food and service here but it will be the last, as I won’t be returning for food again. Such a shame that what used to be one of Berko’s best places to go has fallen into such a miserable state of affairs.

What a fantastic place. We arrived hungry and disillusioned after having been to The Boat down the road who couldn’t manage to put together a meal for four. We couldn’t have been treated better by the staff here. The roast beef dinner was lovely and we can’t say enough about the crumble and custard. We will definitely be back this pub has a smashing atmosphere and great facilities. Thanks for retrieving a potentially bad day

Poor service, poor food, expensive prices and lackluster experience. We arrived for the England game and some food (the website says food served until 9pm on Sundays) and managed to get some roasts ordered. This, however, wasn’t without its challenges. Food wasn’t available and it took the bartenders around three visits to our table to finally tell us what was. Despite friends paying for a roast which they were told was available, they then had to had the cheaper meat when it transpired the beef was not available after all. They were not refunded the difference. In fact, they were made to feel awkward for even asking. Shocking stuff. When the food did arrive, it was mediocre at best. A far cry from what it used to be. Half of our table then managed to order deserts at 17:59 and the other half were not allowed to order any at 18:02. This, despite the website saying that food was served until 9. When I questioned this with bar staff (no table service at all) I was met with a “So what? What are you going to do about it?” attitude; which was delightfully rude! My partner had the delight of having to use blue roll as there was no toilet paper in the ladies. No bar snacks available. 4 beers off of tap. What happened to the old beers on tap!? Just bog-standard rubbish you can get in any boozer now. Really poor. It’s not the first time we’ve had a poor experience with food and service here but it will be the last, as I won’t be returning for food again. Such a shame that what used to be one of Berko’s best places to go has fallen into such a miserable state of affairs.

I visited the Crystal Palace yesterday, and unfortunately, the experience was quite disappointing. Firstly our food took 50 minutes to arrive, I was charged £8 for three chicken goujons that were burnt. The same price was charged for what was supposed to be pork belly bites, but they turned out to be more like pork fat with no meat. Adding to the frustration, the chips that were supposed to come with our meal did not arrive with the rest of the food. Despite asking twice, we didn't receive them until we had already finished the rest of our meal. When I raised my concerns about the quality and price of the food, as well as the poor service, I was told to go somewhere else if I didn't like it. Additionally, we were not informed that there would be a wait on food, which only added to the inconvenience. The staff were very polite and were trying to help but then the manager got involved and couldn't of cared less. Overall, the food was overpriced and underwelming, and the service was far from satisfactory. I would not recommend.

Friendly staff and great food. 11/10, would recommend