Chipotle Mexican Grill - Danville

DO NOT USE CHIPOTLE APP TO ORDER DELIVERY. They will not stand behind it and refuse to help. We ordered on 3/21 through the app and the wrong order was delivered. I reached out via chat on the app which is the only option available and they offered a free entree and due to it being an automated system, it cut me off before I could even agree or explain. I hunted down a phone number and spent almost an hour on the phone explaining the situation. The agent was very nice and understood and said she was refunding the charge. She said to wait 5 to 10 business days and we should see it. Well it still hasn't shown up so I reached out again today and they said the original agent forgot to process the refund and now it has been too long so here is a free entree instead! Obviously they do not care about their service or customers! Pictures of food that was not mine or eaten because it was not at all what we eat!Updated to add I did reach out again after they responded but no word yet.

DO NOT ORDER FROM HERE. We ordered delivery thru the app and not only did we get the wrong person's order (total accident that I understand happens) but took me an hour of dealing with the Pepper Chat and finally tracking down a phone number online to talk to someone that got my issue. She agreed to issue a refund and said to give it 7 days to show. Well it never did so I reached back out and now they say they see where she forgot to issue it but it has been too long so now they cannot help.

I visited this Chipotle in Danville Va and I asked for a burrito bowl. The person behind the counter built the burrito just as I asked her to. At the register, I asked for chips. The person said “we don’t have no chips.” I looked to me left and saw lots of bags of chips. The employee seeing that I was curious, said “those are for mobile orders.” I told her I didn’t understand. A young lady claiming to be the manager spoke up (loudly) and said “I can explain it.” Those people have already paid for their chips. I said, so if I go into the app right now and place the order for this burrito bowl, I can add chips? She said “Yes.” I said that makes no sense. She went on to explain how it makes perfect sense to her and she asked me if I was going to place the mobile order or not. Note, no one was behind me in line and there were three employees standing in front of me. I said, “you know what? I’m going to pass.” I walked out of the store. I was not angry. I was really disappointed in what we have become as a society. Our “managers” can’t make the decision to sell chips to a person standing right in front of them. It is beyond me realm of comprehension.

I absolutely love Chipotle. I need the guacamole to be smooth and not salty. It's so good at every location and nothing seems to be consistent at the Danville location as far as taste. Sometimes the food will be so good and fresh and then, today it's so salty I can barely eat it. Are there not instructions in how to make the food each time?

Leave it to danville to ruin va, which could be a great restaurant. I have never met such rude people in my life. If I order the same thing every time and suddenly jumped over $4, I can ask why. when they begin to show Cobra-Hals and on my order and say “the c means Queso” they should probably be wise enough to know that it starts with a q and not a c. last trip for my office/business.