Five Guys - Darby Township

Nice clean and organized store. good amount of traffic. Food was fresh and yummy.

If I could rate zero stars I would. Ordered door dash then they gave the food to the wrong driver, the assigned driver showed up looking for our food and was told another driver picked it up. Over an hour of waiting and we don’t have our food. Driver called trying to tell us that they weren’t gonna remake the food that we have to cancel the order (even tho you don’t get refunded for the money you just spent on the food) I’m assuming they think we stole the food and wanted extra? We sent a picture of the “your driver is heading to you” with our drivers NAME (the person who was still at five guys figuring out where our food was) and saying that he was still at the address of five guys to our driver so they could show the employee we definitely did not receive our food. they could’ve simply remade the food but instead argued about it with us and had our driver even call door dash. We get they’re not responsible for the drivers but they ARE responsible for giving out the RIGHT FOOD to said customer. Absolutely ridiculous poor customer service.

Kid-friendliness: Employees was kind and considerate of children.Wheelchair accessibility: There is ramps to get to and from.

They need to bring In N Out to the east coast ASAP. This food is overpriced and mid.

I love free refills but I can't stand Five Guys being so expensive. I'm not gonna lie it is fulfilling. I got a bacon cheeseburger, fries and drink. They give you so much fries no matter which size you get which is cool. I wish they would season the burger differently but the texture of it makes it fine. It's a messy burger with all those toppings I got so the bread broke apart.