Tortilla - Dartford

The slowest service I have ever experienced! Waited in a queue for 25 minutes on a Saturday night, staff completely oblivious that the queue was growing longer and longer. If I wasn’t picking up a specific order for my other half I would have walked. Appalling!!

Me and my friend went to tortilla and was served by a girl called deb, she was very friendly and welcoming and had a big smile! she made our visit very pleasant, we will be coming back because of her

The staff made my tortilla a large size without asking me the size. More cheese than meat, over kept in the toaster, very dried. The dips are waterish, especially the sour cream which should be creamy. Low quality overall, never coming back, lost a regular customer

Bought 2 Tortillas for lunch for 2 of us. Despite the price clearly showing as £7.20 with added extra costs underneath for guacamole, etc, nothing mentioned about paying more for opting for beef. I was charged £2 extra for beef tortillas but nothing on display to say this. Also, the beans were all dry on the top and crusty. The meat was on its last legs by looks of it. When we sat down to eat it at the food hall where we bought it the tortillas were luke warm not hot. Given that these contain rice which harbours bacteria’s incredibly quickly at the wrong temperatures I was somewhat concerned eating it but was in a rush. It wasn’t enjoyable or appetising at all. So basically you’re paying £7.20 for a medium tortilla but can only have rice, beans, chicken, lettuce and salsa. If you want guacamole, sour cream, cheese etc you have to pay a pound odd extra for each one. Not worth the money. Defintely not a patch on Tortilla in west end where food is fresh and hot.

POOR FOOD HYGIENE AND MOULDY FOOD SERVED. Ordered for delivery and was disgusted by the mouldy, gone off lettuce quite obviously on top of the food. Attempted to call restaurant, no answer, AVOID, RISK OF GETTING SICK!!!