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Contribuisci feedbackI had a really disappointing experience tonight (September 26). Normally, I'm a fan of Wendy's, but today's visit was terrible. I ordered a spicy Asiago chicken sandwich, but what I received was a soggy, unappetizing chicken patty that was both unappealing in taste and appearance. This did not resemble what I ordered at all. I called right away to address the issue, but was informed that the manager wasn't available and I would have to wait for a callback. I've noticed a significant decline in both the quality and customer service at Wendy's over the past year.
Every time I come here to pick up my orders, it takes about 25 minutes for them to be ready. Additionally, there's always a long line at the drive-thru, and the employees seem more focused on chatting with each other than attending to the customers at the registers. If a manager is present, they likely have no idea how poorly this place is being run.
I had my first experience with the new Wendy’s honey butter biscuits, and I was absolutely thrilled! The biscuit was fluffy, and I swapped out my other two for croissants. I do wish one of the croissants hadn't been overcooked, but the prompt service made up for it. Thank you for serving us just before breakfast ended!
Really an average taste and low to average quality. Service is one star! If no stars were available, these would be even more close to this Wendys. A total respect to the customers is totally a strange concept for the workers there! Worst service I’ve EVER experienced.
Just went there today terrible from food to customer service. I ordered a simple small frosty and med. fries. Frosty had parts of the machine broken pieces in it large enough for someone to choke off of and sue. Called over 15 times before someone answered finally got thru and. From the start rude attitude refuse to give name and she was the manager apparently. I was trying to give them a heads up on the situation so they save a life and from a lawsuit. She hung up the phone in my face. I hope they get sued now and shut down and they want $15 hr tried to call corporate no answer sat on for a hour. Very disappointing I advised everyone to stay away.
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