Panera Bread - Dearborn Heights

Food is good. It is always packed. Staff is friendly.

Super gross. Got a you pick 2 (chicken and wild rice) and a turkey and cheddar sandwich to only find a fly in it. Nope, that isn 't greens but a fly with guts hanging out. Called and got a refund but still that is wrong and disgusting.

I've experienced several issues with missing food in my deliveries. They offer me a credit on my account, but when I reorder the item that was left out, I get charged an additional $5. Trying to call the restaurant is frustrating; the phone just rings and eventually disconnects. After dealing with this three times, I've decided to stop ordering from them. I'm already paying extra for the food, the delivery fee, and a tip for the driver. I shouldn't have to incur extra charges for their mistakes just because they won’t answer the phone.

I recently went out with some friends, and one of them wanted coffee. Before we grabbed our drinks, a few of us needed to use the restroom. Unfortunately, it was the most disgusting bathroom I have ever encountered. I work in construction, and I’ve seen cleaner outhouses. As soon as we opened the door, the awful smell hit us. The floor was filthy, and the toilets appeared to have gone uncleaned for at least a week. There was hair and grime around the toilet seat, and there were no paper towels available. The napkin dispenser near the soda machine was also empty. Unsurprisingly, all five of us decided to leave without making any purchases. With the restroom in such terrible condition, we couldn't trust the food would be any better when the staff doesn’t seem to prioritize cleanliness. I have no further comments, except to wonder where the health department is when you need them.

Lena and Neiya, along with the rest of the staff, enhance the experience with their excellent customer service, in addition to the delicious food I love. I visit almost every day and always feel welcomed, which is why it has become a part of my daily routine. The staff is wonderful, making this a fantastic spot, especially if you're thinking of Panera.