Papa John's Pizza - Del City

I used to swear by papa johns, they never did me wrong. Until they did I guess. I don't know how you can manage to mess up every single thing in an order. I also don't see how you can manage to put all the toppings underneath the cheese and over the sauce? Undercooked frozen breadsticks, and then no sauce on my last pizza. Then they refuse a refund because we took bites of it hoping that maybe it would still taste okay. Horrible.

My first order with this Papa John's was bad. The pizza was clearly reheated, the undercrust was stale and the slices didn't want to come apart. However, the owner responded asking me to contact what I assume was their corporate review team. My second order afterwards was perfect and made fresh with no repeat issues from the first order. The third order I placed recently was also made fresh and with no issues. Was cut a little weird but it didn't bother me. Added some pictures. 5/25/22 Update: Quality is questionable now. After ordering a pizza recently the undercrust was burnt. 3/20/24 Update: Placed a mobile order as I usually do, went when it said the order was complete. When I get there I give my name and..no pizza. They did not make my order. Had to wait. I don't know how it's possible to confirm an order as complete and just not have it when I get there. I placed the order at a time where it was pretty inactive. To be honest, it gave me an uneasy vibe.