Grand Amrath Kurhaus Den Haag

Constant onbereikbaar. Alle medewerkers zijn in gesprek, een momentje geduld u wordt zo geholpen Ruim 20min telkens deze riedel. WAARDELOOS

Kurhaus telefonisch [070-4162636] niet tot uiterst moeilijk [na wachttijden van 16-22min/keer beëindigd]. Zo'n ontmoedigingsdrempel voor klanten is een alarmerend signaal dat het einde van het Kurhaus inleidt, tenzij het pand een beleggingsobject is zonder de bedoeling waardoor het is gebouwd. zo zonde.

We just spent 4 days at this place. We are very well travelled and acquainted with the hospitality business. We can only agree with most other reviews. Fabulous location. Building, rooms, elevators….very worn out. The worst thing is the staff: unhappy, not engaged, incompetent, discussing amongst themselves. It is terrible to state that there was more customer friendliness at the local McDonalds. There is a total lack of guidance, supervision……especially in the food and beverage department, so clean up the management. Ctrl-alt-del.

We were reprimanded by a rude restaurant employee for not being able to cross the restaurant. We have apologized and said we did not see the warning sign. But he actually said that we wear glasses, But can't see the sign. This is a great insult. We can't believe this is the quality what a five-star hotel staff should have. We were planning to stay here tomorrow but will definitely not be coming back.

Nice room with amazing seaview we enjoyed our stay. Reception staff was really friendly and helpful. Booking a massage at the spa really difficult always full booked so don't rely on it