M&s Cafe - Denbighshire

We called in for lunch today as food is good, staff are normally ok but today they had no idea. My husband went and ordered after a long time in a small queue he said that the assistant on till didn’t seem to know how things worked, she never offered the free collectibles that are now on offer if you purchase anything in the cafe, so I asked a young member of staff and she had no idea and went to find out, I’m still waiting for her response. Over twenty minutes later I ask another member of staff and she had no idea either, went to assistant on till who gave her a couple of the said collectibles. If you are promoting a product, whether it is free or not, staff should know about the promotion. In the time we were there the assistant on the till only offered the promotion to people with children, I collect them for our grandchildren. I would like to say that the jacket potatoes we had were hot and delicious with a lovely fresh side salad. We went downstairs to do our food shopping and the assistant on the till offered the promotion as soon as all our shopping had gone through.

Often go into M S to shop and on ocasions go into the cafe for either lunch or coffee and cake. Plenty of different options on the menu which are tasty including the lovely cakes. The coffee is good too with a lovely flavour. The cafe is contemporary in style and it has a relaxed atmosphere.

Cheese scones o/k, filter coffee mediocre the service poor,staff gave impression they would rather be else where.Rather over priced for the quality served.

Popped in for coffee and cake with friend.not bad,bit expensive and very limited choice of cakes on our visit,fairly busy though and very clean.

Pleasant staff and very helpful. Great food and great choice of sandwiches hot snacks or lunches and good choice of drinks.