Chens - Derry

Messed up my order and then argued with me over the phone about it. Ordered for pickup after they wouldn’t deliver to Sandown. Drove 20 minutes each way to get the food, only to get home and have the wrong food. When I ordered over the phone it took forever to order because the Asian woman couldn’t understand the what I was saying. But nevertheless, she eventually got my order and it was correct over the phone. I didn’t think anything of it and took my bag and drove back. Ordered a platter for 2 for my girlfriend and I. We received a meal for 1 and was missing 2 items we ordered. Paid $28 for a tiny meal for 1 that was missing items too. Complete wrong order. Call back and get the same woman who argued with me on the phone for 10 minutes saying she remembers giving me a platter for 2. Before she then said “I don’t want to argue here’s a credit for spare ribs next time you order”. How is that a sufficient fix? I wasted time and money to get a meal for 1. Food was mediocre, I’ve had much better Chinese. The rice was bland, chicken tenders were small and bland as well. The only thing they did right was the crab ragoons. Avoid this nightmare.

Would not recommend. Staff was rude and seemed and unkind throughout and by the time the food got to our table it was cold. Had them heat it back up and I couldn’t even finish the first bite it was so bad. Not to mention the filthy state of the dining area. Dust and crumbs all over the floor broken chairs. The staff and owner were horrible to us and do not care for the Derry community. Very sad. Steer clear.

First place I went For Chinese food when I first moved to Derry from Stoneham Mass. I tried another place in town, and ran right back to Chen's! Great bartenders, phenomenal food!

I was there with friends last night for the first time. 830 in the lounge area. The scorpion bowl was good is the only good thing I can say. Beef teriyaki was hardly cooked. For some reason we had 3 different waitress and they were all not friendly very slow Waited forever for them everytime. It was super rowdy in there. They all seemed pretty wasted staggering around I hate to think these people probably drove home after. Obviously they don't get shut off from drinking. One guy was walking around smoking a cigar stunk the whole lounge up and no one said anything to him about no smoking. My friends soda was water and she told the waitress that just left it there anyway and charged for it. I dont know if that's the owner in the front or not but we said something to her about not paying for the soda and she looked angry and didn't want to take it off the bill but finally did. So if u wanna go to a smokey place and don't mind getting a headache and be surrounded by drunks and bad service. This is the place

I've always enjoyed going here until this past Saturday night. I went with my friend, ordered cashew chicken with extra cashews and white rice. Not too difficult. I was served pork fried rice and I am allergic to it. After 10 minutes I was finally able to ask the bartender for white rice. She asked if she could put it on the side. I said no thank you, I don't want pork on my plate. So she comes back with white rice and now it's Kung pao chicken. I then had to wait for another 5 minutes to ask why I didn't get cashew chicken with extra cashews. She them said she'll take it back. She comes back and there are no cashews. I then waited another 5 minutes to ask her why I didn't get extra. She said the cook thought it said no cashews when it said more cashews. I don't know who orders cashew chicken without cashews. Needless to say I expected at least my meal to be complimentary since my friend was done eating and I was just starting after this ridiculous service. I probably won't go again because of the terrible service and no apology. Just a bill. Oh and I waited 5 more minutes or so for a FORK!!!!!