Subway - Derwood

When I entered the store to place my order, I specifically requested three types of meat for my pizza: beef, chicken, and bacon. I was aware that there would be an extra charge for each type, and I was absolutely fine with that. However, while communicating with one of the employees, who happened to be Mexican, I encountered a surprising level of rudeness. She repeatedly asked me four times what kinds of meat I wanted, each time with a tone that made it seem like she was questioning my choices. Even after I confirmed my selections, she rolled her eyes at me. When it was time to pay, she relayed my meat choices to another cashier with a look that made me feel like an oddity, as if I were some sort of strange person. This was not only disheartening but also quite offensive, leading to a significant blow to my self-esteem. In today’s society, obesity has become a pressing concern in America, with statistics showing that over 40% of American adults are classified as obese. This issue is not just about health; it's a social issue too. Many individuals who are obese encounter various forms of discrimination in their daily lives that can negatively affect their self-esteem. As a prominent player in the service industry, Subway should recognize that any form of disrespect or discrimination can have profound effects on its customers. Given this context, I believe it's crucial for Subway to place more emphasis on the service attitudes and professionalism of its staff. I expect Subway to provide high-quality service, rather than expose customers to unfriendly treatment during their dining experience. I hope your company takes this matter seriously and works on enhancing employee training to ensure that every customer receives the respect and excellent service they deserve.

This Subway is the worst one I’ve ever been to! The middle-aged Hispanic lady working in the morning should not be employed there if she doesn’t enjoy her job. She is unpleasant, lacks patience, has a bad attitude, and is completely unprofessional with customers. I walked in around 9:30 AM to order a sub, and as soon as I entered, she gave me a harsh stare and muttered something to herself. She treated the customer in front of me very poorly, which I found really disappointing! If you don’t like working with a smile, you should find another job! This Subway needs to be reported!

Food is always fresh, space is always clean and the staff is wonderful. My favorite subway in the area.

Vladimir, Valdamir either or... I ask about the free hero sandwiches and he.. ACTUALLY TOLD ME THAT ITS UP TO THE OWNERS AND HE IS A OWNER!!! SO, HE IS NOT ABIDING.. well thanks for letting me know. I will call corporate to see if that's the case...

I just left this subway I must say it's the worst location I've ever been to the lady making the sandwich acted like she didn't even want to make the sandwich then I had to tell her that she needed to put extra stuff in the sandwich because it was one of there new sandwiches it seem like she didn't even know how to make it . I asked to use the restroom which was clearly locked asked her for a key she said someone was in there which was a lie because I was in there for almost 40 mins no one ever came out so really they don't want people using the women's restroom but they have a giant sign on the door that says for paying customers only so I had to use the men's restroom be for I left .. I will never go back to this location again the sandwich wasn't even good . The location I went to the following day in Germantown was 100 times better I got the exact same sandwich there price are higher that the location in Germantown .. So I would NOT recommend this location to anyone !!!