Chengs Garden Chinese - Des Moines

If I could give this place a -5 review I would. I originally called to confirm they were open and the lady was berating me on the phone to place the order online. I placed an order at 330 pm and it said it would take one hour. I called back after 430 to confirm if the order was confirmed or not. They just kept asking me where I had placed the order through and that I placed it with the website. I then called the business phone for the next thirty minutes again and again to try and get through and nothing but the line saying it was disconnected. At this point, I had already spent $50 on food that should’ve been there a half hour before. I left my house to go to the location in hopes that it would be maybe there or we could get clarification- the restaurant wasn’t even there anymore! I finally called another location hoping it may be refunded back to me. I was trying to get the refund. On my way home I found out the food was dropped off. I’ve eaten here before many of times and probably the lowest quality food I’d ever eaten there. I kept being told they would call me back and resolve the issue. The woman on the phone said I should’ve returned the food if I didn’t want it. In no business practice in a restaurant should a guest have to return the food after they demanded a refund, after waiting three hours for the food. I’ll be happy to delete this review once I see the refund on my account. If the manager wants to email me, they certainly can.EDIT: I never ever leave reviews because I too have worked in this industry and can understand the pressures. I began scrolling through all the reviews and they sound so similar to mine. Yes the woman hung up on me too. Yes the woman on the phone was unprofessional, yes the food was subpar and low quality.Do better.

I called for delivery and the service was bad the person on the phone was trying to over charge me then directed me to the website so i go to it order my food pay for it the he/she cancels my order afer moneys was taken out my account so now i have to wait for my money to get returned on to my card i called they wont ans and im blocked....???? Bad additude bad business.... never will i spend my money with these people again...

Horrible delivery. We ordered at 8:40 pm and it originally said 50 mins for delivery which we were ok with waiting the 50 mins. 50 mins go by and nothing, am hour and a half hours by and still nothing. After 4 calls to the restaurant and 2 hours of waiting we finally got our food and it was mediocre at best.

Terrible I called and the lady was very rude and short with me she cut me off and then hung up in my face definitely won’t be spending my money here

I ordered my food at 530pm, at 7pm I Called to make sure you had received my online order, I did not receive it 845PM. so 3 hours of waiting to finally receive my order. the food was ok but the portion sizes were greatly disappointing. due to having to wait 3 hours for my food I will sadly not be ordering from Cheng's Garden again. i advise next time you make a customer wait an exorbitant amount of time at least inform them of the wait time so they can choose to cancel there order if they wanted to.