Panera Bread - Des Moines

I go to this location quite often and have never had any issues. Today when I went they were were extremely busy and everyone was waiting 20-30 minutes for their food, whether they ordered ahead or not. I could tell all the employees were moving as quickly as possible to make up for whatever had caused the delay so I took my place in line and waited. Several people in the store were incredibly rude to whatever employee they saw and one woman repeatedly went to the counter to complain, and continued yelling at an employee even after he explained that he was part of the delivery team and wasn't on the food line. Throughout this, every single employee remained calm, cheerful, and perfectly polite. I was very impressed and will most likely go to this location more often now.

Panera is always a good standard pit stop for a nice lunch that isn't FAST FOOD! We were in town for soccer, between games and wanted something that wouldn't just be a gut rot for our players. The salads and soups are a sure bet to fill you up and are always generous in their portion size. Not the first and certainly not the last Panera that we'll visit! Delicious breads and pastries to eat in or take out. Soups, salads, sandwiches. All in a pleasant downtown environment across the street from the Hotel Fort Des Moines.

Nice downtown location. Very friendly and helpful staff. Food looked, smelled, and tasted great. We had the chicken tortellini, mac and cheese, summer corn chowder, and the specialty teas. Highly recommend the hibiscus tea drink.

Everything here is so delicious! Friendly service and your order is ready quickly. This Panera is accessible to the Skywalk take elevator down to Davis Brown lobby and it's right there). So nice to be able to walk to lunch without having to wear a coat when it's freezing outside! Stop by for breakfast or lunch and you'll be pleased.

I often go to this place and never had problems. Today, when I went, they were very busy and everyone waited 20-30 minutes for their food, whether they were ordered before or not. I could say that all employees moved as fast as possible to pick up everything that caused the delay, so I took my place in the line and waited. Several people in the store were incredibly rude to what they saw, and a woman went back to the counter to complain, and continued to scream at an employee, even after he explained that he was part of the delivery team and was not on the food line. Each individual employee remained quiet, cheerful and perfectly polite. I was very impressed and will probably go to this site more often.