El Pollo Loco - Diamond Bar

I ordered a 16-piece meal with the mixed pieces, about 4 dollars more than thigh variety. I ordered beans as a side, everything to get out. When I came home, I had rice instead of beans and thighs instead of the mixed pieces I paid for. When I called the store to let them know that they have charged my order wrong and over me, they are too busy to answer the phone. This is the Diamond Bar location. You need to unpack yours or there and check it before you go. Don't assume they have it right.

Well done! The chicken was well-cooked and fresh, the tortillas were nice and solid, and the Mac and cheese is absolutely amazing. It's still well priced for today's world, and should be your next choice when deciding where to eat.

Their tacos are great. I usually get of them, and so are cheacken breast pieces. I also love Spanish rice. They have curbside right now which makes things easy and safe.

Dedicated hard working staff. Keven who should be in his early 20?s really went all the way to ensure that I?ve a selection of my choices. Being from NY he took time to know me and suggest food per my palate. Hard working, dedicated and sincere staff like him make business establishments successful. Next time I ever come across El Pollo Loco, it will be because of the customer service Keven provided. Good luck and best wishes Keven!

Worst in the chain I 've found yet. Franchisee cheats on size of chickens...comes out overcooked and dry-as-bone nasty see pics of tiny wishbone and wing. Wing was skin over bone...so they threw on another. I guess they thought two un- eatable wings was better than one un-eatable wing. Da! Salty to the max...didn 't really even taste like Polo Loco 's recipe. Mac and cheese was watered down soup. Very disappointing! No Jalipanios! Asian peppers instead. On my top 10 Worst restaurant list.