The Gatehouse Steakhouse - Dolgellau

The restaurant was dirty and disorganized, and the staff was rude. I wouldn't recommend spending your money here. Both the restaurant and the restroom were in poor condition, and the service was slow and chaotic. They only accept cash and even ask if you want change back. After leaving an honest negative review on TripAdvisor, I received a very unpleasant response from the owner.

I rated this restaurant 3 out of 5 for cleanliness, which says everything you need to know. Unfortunately, I won’t be coming back.

We visited about 4 years ago whilst on Holiday. Actually came 3 nights out of 7 it was so good.. said at the time it was the best steak we've ever had and still not been beaten and we still talk about it....think we are going to have to holiday there again all the way from Norfolk just for a steak...

Amazing service and amazing food definitely worth the price would highly recommend going for food here and will definitely be returning again

My expectations of this establishment have been dashed this evening.Mediocre steak. Poor service.When my meal arrived i was told my side order wasn 't available and I was asked if i would like something else instead but declined as my meal would probably be eaten by the time i received it.Payment was cash only and I was actually asked 'would i like my change? When presenting £40 for a £33 bill. How rude!!!! I always leave a gratuity wherever I go and even after all my comments tonight was no exception.Update following owners response:I think the best course of action would have been to let me know as soon as you ran out of spinach so that I could have made a second choice prior to my meal being served. So NO I didn 't 'expect you to pull it out of your arse ' as you so rudely suggested.As for the member of staff. There were two young girls waiting on tables who looked very similar so couldn 't tell you which.I suggest instead of wasting your energy verbally abusing anyone who dares to give a valid review. You would be better focusing on training your staff in customer service etiquette and learning how to run a business efficiently.Show quoted text