Chipotle Mexican Grill - Dorchester

I have dined at numerous Chipotle restaurants, and this one is the best by far! The food is always fresh and hot, and the staff knows how to roll burritos perfectly. Although quality can vary at different locations, this Chipotle is consistently excellent. It is my favorite casual dining option.

I came in to get two bowls, but the girls working were too busy chatting amongst themselves. When one finally came to take my order, she seemed rushed and didn't listen to my questions about the new grilled item. The food arrived cold and looked unappetizing, with excessive amounts of corn and acidic sauce. I was also given a side of pico de gallo that I didn't ask for. The restaurant only accepted card payments, luckily I had mine with me. Overall, I was disappointed with the service and the experience did not meet my expectations.

I have been a loyal customer of this Chipotle location for 10 years, but I have consistently encountered employees with bad attitudes and strict mask policies. While I support wearing masks and am fully vaccinated, I believe that refusing service to customers who forget their masks is not the right approach. The staff should either provide a mask or accommodate the customer in some way, rather than turning them away. Despite these issues, the food at this restaurant is delicious. However, the management needs to address the behavior of the young employees and improve their customer service. It is unacceptable to turn away customers, especially after a long day of work. It appears that there is a lack of caring from the management, which is unfortunate because with some improvements, this place could be great. It is important for the manager to lead by example and show the staff how to properly handle situations like these with professionalism and compassion. Good customer service goes a long way in making the overall experience enjoyable.

I love her pulled boar, brown rice, black bean, salat, cubed tomaten guacamole.

Love their food. So I treat myself to their meals every once in awhile