Lisa's Family Pizzeria - Dracut

I'm just going to say, over the years you've been pretty good. The Margharita is my go-to when I've been out of the country awhile. But tonight...maybe it was the young staff in the back of the house. They have no idea what they are doing. Maybe they think a Margharita is for someone who wants something plain. No garlic, minimal basil. Tasted 100% like mozz. Undercooked, no Lisa's char. Had to kick it up with condiments at home. Medium rare steak tips were served as medium well ground beef. Awful. Get your stuff together on Thursday's Lisa's!!!!

We’ve been patrons since 2014 and the pizza was really good and the coupons were great. There was a period near the end of 2022 when they wouldn’t answer the phone but the online ordering worked. Recently they got rid of the coupons, which is understandable, but now, after years of delivering to us, they won’t deliver to us anymore. Menu had changed some as well. My guess is new management, who knows if the food is still good. So I’m giving one star for their lack of appreciation for customer loyalty. I’ll be finding a new local pizza spot.

Love Lisa's Family Pizzeria. They're in our top three go-to restaurants for pizza and baked haddock. Their subs are also excellent as are the jalapeño poppers. Every order has been excellent. Highly recommend!

Placed our order for delivery at 1230pm with eta at 130pm. By the time it was 205pm I tried calling multiple times with no answer. Drove to the store to see if it was even open. Lights were on and employees were inside. Called the owner/manager who claimed she didn't have access to the website to turn off orders and that they were opening late due to being understaffed. Strangely it takes one person to pick up a phone and contact the orders that they will be over 2 hours delayed.

Ordered a small chicken salad sub and a small Pepsi. I got a stale sub role with a smidgen of chicken salad. And no Pepsi. Horrible!