Wollaston Fish - Dudley

I ordered food for delivery today and was disappointed with the quality of the three meals we received. The steamed fish and sweet potato chips I had were barely warm, and the regular chips in the other meals were not great. My son's large sausage was overcooked and barely warm as well. We have ordered from this restaurant before and been satisfied, but today it seemed like the food had been prepared two hours before delivery.

Ordered on line and when I went to collect the meal after the advised minutes it was still not ready. Having travelled from overseas I was really looking forward to a traditional fish and chip dinner. Unfortunately the fish was over cooked and dry...with the batter more than a little crispy. The chips were soggy and soft. A thoroughly disappointing meal. The only positive is the meal came in a biodegradable paper-type container. I would not waste my time or money here again.

Orderded through just eat said mins, after an hour rang to be told will be in next batch to be delivered so not long. hour later ring again explain not happy as we now ordered hours ago.....apparently short on drivers?? Shouldnt of...taken the order on just eat then. was also told the food was on its way but was only of orders to be delivered) Did turn up minutes later however it was stone cold, the chips were hard, the kebab meat was cold and rock hard totally inedible. Threw it in the bin. Was told a manager will call me back- suprise suprise nobody has done. Wouldnt waste your money or time.

Disgraceful customer service. My meal was delivered swimming in chilli sauce which o did not order and could not eat. Phoned the shop. Very rude manager and assistant who expected me to return my meal whilst others ate theirs. Asked for a refund for whole...meal which they would not do as we wanted to eat together. Will never ever use this place again. Get it right !!!! Disgraceful customer service. Whatever happened to the customer is right. Warning never order online from these disgraceful store.

I'm that person thats always first to complain, so its nice to find a business which does things really well. The food is fantastic, realistically priced and plentiful. The fact gluten free is available is important to me. The service is friendly and the online...ordering system works well too. I particularly like the loyalty scheme where you earn points to redeem against future orders. It means you can save up and have a free treat.