Starbucks Kingsway Drive Thru - Dundee

Every time I went here, I hated the experience. Unfriendly, unpleasant and rude staff. Lots of space in cafe but not clean. Tables and chairs are pretty old and sick! Today while at counter, I noticed hair lying near cashier desk. I ordered cakes and brownies. It took almost 10 minutes for that to be served. There were nearly 7-8 staff behind the counter and 8-10 costumers waiting in line for their orders. Staff just dumps the cakes near collection point and customers have to go through the pack to see which one is theirs. Never go if you have a choice. Located on a busy road and has a drive through so probably customers like to pop in!

Have never complained about a place before but one of the staff members was extremely rude and disrespectful. After a two hour drive from a funeral I came in to get a sandwich and they were not accepting card. I went to pay with the Starbucks app and double checked the machine still wasn’t working. Her response was “we wouldn’t have the signs up if it was working would we?” Never been spoken to in such a condescending and rude way at any coffee shop before. I’ve also worked in many busy customer service places and never felt the need to speak to anyone like that. There seems to be no way to complain on the Starbucks website. Just wanted that person to know that I was already feeling terrible and you made me feel worse

Girl that 'served me ' today extremely rude and sarcastic for absolutely no reason. But hey, at least she gave her colleague with the man bun a good laugh, I suppose they have got to do something to entertain themselves working in a job they clearly hate. Coffee tasted awful to top it off great work guys.

Didn’t even order. Stood there for five minutes. I actually manage a Starbucks kiosk in USA. Nobody spoke to us, nobody made eye contact so we decided to go to Gregg’s where the service was much better. Will never go back. Thank you for an awful experience.

Went 8pm for a coffee and the staff couldn't be more rude. They were already tidying the shop and it was still 2 hrs before closing time. Terrible atmosphere. No cream on my hot chocolate.