Oregano At The Eagle Lodge

Wish we had read the reviews for this restaurant before eating here but I’m afraid The Oregano restaurant is in need of some decent management. There were five of us dining and we were placed at a table so near the disabled toilets that we could see right into the toilet when the door was opened……not exactly a view you expect or want when dining. Our main issue however was the time that we had to wait for our main meal- almost one and a half hours. We did check with the young waiter who was very polite and respectful if our food would be coming soon and he did check for us as requested. When the food eventually arrived, the soup that my elderly mother had waited patiently for was stone cold and had to be returned. No excuses for this as many tables around us were empty and only a few tables in the Glasshouse were occupied- so it certainly didn’t look busy. We didn’t order deserts as we couldn’t face the wait again. Such a poor experience and this spoiled a birthday celebration for us. When people are paying to dine they deserve a much better service. When the bill came we had been charged almost £18 extra for drinks that we didn’t have. On speaking to the manager he resolved the bill issue but initially tried to lay the blame for the extensive wait on the young waiter who had been exemplary and then tried to justify the hour and a half wait as though it was acceptable. He did say that they they would review it in a staff debrief at the end of the night but my guess from reading previous reviews is that nothing will change. The Eagle Lodge seems to do ok in catering for weddings and perhaps they put much of their resource into this…….but I don’t see how the restaurant can survive if they continue to treat customers like this. Given the number of poor reviews on this site alone- management need to take responsibility.

Had the best meal tonight staff were lovely fish was excellent iv been out in other places lately and some have been awful i wont name the places but not that far from here .... this is the best meal out iv had in ages will be back soon !!

A very average meal. Family group of 4 adults found the food disappointing. Haven’t eaten in Oregano for a couple of years and unlikely to return after a poor meal in an under heated restaurant. The restaurant itself is nice, the glasshouse is a lovely place to dine but in November really requires more than a single bar heater at the entrance. I was sat next to a large radiator which was barely warm. We mentioned to staff that we were cold which was met with little interest. The restaurant was very quiet on the evening we dined. The Bruschetta starter was very poor, barely a scrapping of tomato, covered in rocket possibly to disguise the lack of tomato. The chicken Milanese also poor thick, dry and bland. The chocolate sundae looked nice but actually had very little in the dish other than cream and not the ingredients mentioned on the menu. Same with the apple and blackberry crumble. Nice custard, sparse crumble, plenty apple but no blackberry. Really disappointing. Is this why the restaurant was so quiet?

We held our wedding at The Eagle Lodge back in September 2023 and it was a fantastic day. We held our ceremony in the Rotunda Suite for 25 guests and then had our evening reception in the Antonine Suite. The day was first class with Peter and his team taking care of us throughout the day. It was stress free and went off without a hitch. We have memories to cherish and would recommend if you are looking for a versatile venue.

We held my parents' Diamond Dinner at the Eagle Lodge recently and had a wonderful evening. The food was great, the room we hired (the Rotunda Suite) was beautifully appointed and the staff were wonderful. Top marks to Tommy, Zoe and Jude who looked after us on the night and to Peter who oversaw the whole thing, as well as to Julie, the Events Manager, who set everything in place for us before the event. I can't praise the team highly enough, and we are so grateful to them all. Compliments too to the chef and his team, who cooked and served a delicious 3 course meal, and made no fuss about the delays in proceedings that we asked them to build in so that we could intersperse the meal with various speeches and activities. From prosecco reception at the beginning of the evening to coffee and cake at the end, everything ran like clockwork and made for a very special evening where lots of memories were made. Thank you, Eagle Lodge team!