Au Bon Pain - East Otis

Nobody was in here, soup didn't look hot, employees looked listless, and seemed unclean.

Where do I begin,There use to be pre-made salads, to-go food ...barely anything. There is always a line with only one person on one register, rest are closed for some reason. Then, the person who is behind the register, who is suppose to be there, is either just standing there not checking out or leaves leaving a line of people waiting. NOONE comes out to ring .And can anyone count change? Why is the correct change not being given out ?I don't know what happened to the organization but it's not there. Au Bon Pain either needs to hire more people or hire a new management because the over all professionalism is not there.And that's sad .

Awful. Painfully slow and disorganized flow of ordering, paying, and picking up your order. Tables and chairs are dirty. Employees seem to be zoned out and doing nothing. The manager made fun of my husband's name in front of him. Avoid.

Filthy dirty , horrible service . Shut this place down. Shocked OSHA hasn’t gotten involved.

I sometimes stop in here for a quick sandwich on lunch break as I work at the local hospital. I always get the black bean avocado sandwich and it's always delicious and neatly assembled.Today I really noticed how dirty everything was inside. The floors have crumbs and paper littered throughout (entrance was also sticky on my sneakers), the counters were dirty and many of the tables that didn't have customers sitting at them were also dirty.There is also a sliding door completely missing on the pastry display case when you walk in. Everyone walking into the restaurant constantly shifting and blowing the air right into the pastry case...hrmmI'm not sure if they are short staffed today as there is a help wanted sign out front but when the environment is so clearly dirty it makes me hesitant about eating food from here again... which is a shame because I come regularly.