Steak N Shake - East Peoria

The plates were dirty and likely not washed properly. The shake cups were marked with fingernail scratches; one even had the name "Bailey" carved into it, and another had something hanging off it. All the cups were sticky from the shake that had dripped down the sides. While we were there, a manager had a loud and aggressive argument with a customer witnessing the chaotic scene. It felt uncomfortable, like being a child caught in parents' screaming match during dinner. The overall cleanliness of the place was appalling: the floors were dirty, the trash cans were overflowing, most tables were unclean, and the restrooms were sticky and had an unpleasant odor. If I could give fewer stars, I would. I will never return to Steak and Shake in Peoria or anywhere else, and I strongly encourage others to stay away as well.

I visited the dining room now that it has reopened, and it feels more like an upgraded cafeteria. You place your order at a kiosk and wait for your name to be called to pick it up from a tablet. The food is still decent, but a lot of what I loved is no longer available, including the spicy salt—unless you want to buy a whole bottle. I hope to see some personality come back into the dining experience, as right now all they offer are disposable dishes and pre-packaged condiments.

I don't like kiosk machines. they didn't get our torps right on one of the sandwiches. the food was cold. will not go to a steak n shake again.

Burger was great and quickly came out; but the shaker lasted 25 minutes. I am not sure how there is a long waiting time for the shake if there is only one other person in the escaping and no one in the driving thru.

I wish negative stars were an option.They got both of our orders wrong. My friend was missing his fries completely and they put nothing but cheese on my garlic burger. Also, there was a partially smoked cigarette ON THE COUNTER NEXT TO THE GRILL. Took way too long, but I think that is just steak n shake nowadays.