Chili's Grill - East Providence

The first time here, my salad was delicious and very fast and waitress * remembers not the names* was very on point with the recall of our drinks and check whether everything was in order! 10/10

I had not been in any Chili's for 4 or 5 years. In the past with a certain group of friends we went one or twice a year. I have driven by the East Providence location hundreds of times. And for a long time, my comment was, we should stop in and try it out again sometime. Father's day 2022 we did. So, the service was fine, staff was great. Food came in decent time for a holiday. The food itself, was delicious. My baked seafood was great. The good Doctors dish great. No issue with that. The cokes not watered down. But then there is the other issue. Waiting for a table I went to the restroom. It was filthy and smelled bad. Because that got my attention, I started to look on the walls, floors, furniture as I went back to wait. We were then seated quickly, so I didn't leave, but thought about it. As I sat and ordered, besides the dirty floors, the walls for a foot and a half up were pretty gross. Our table tho just washed off was greasy. I have designed restaurants. I know it is a tough business. I also have owned 4 cleaning businesses over several decades. Keeping them clean is not easy. Economically it is tough to shut down for a complete cleaning. But seriously, this East Providence location needs it. It is time to refresh the restaurant. Then go back to cooking the delicious food.

Today is 5/15/2022. Our waitress was a Chinese woman, When the woman was asking my kids what they wanted to order I was going to talk for them because they all wanted the same order. So when I was going to talk the lady put her hand in my face and told me to be quiet. I felt disrespected because there was no reason for her to put her hands in my face. After that she was collecting drinks to refill them and her hair went inside my husbands drink. Also she picked up the other cups by sticking her fingers inside the cups. I feel like she could’ve just put her hair in a bun because her hair is really long. Every time she would bend down to grab plates or cups her hair would be in the way.

I told them I have a severe dairy allergy. They told me I couldn’t eat the pickles. I checked myself, and informed their own staff that I could in fact eat the fried pickles as long as it came with no ranch. So they brought me pickles with ranch. For my meal, I got a HAMburger because you know, dairy allergy. I reminded them of that. So they brought me a burger with cheese melted on it. Finally when management came out, they blamed it on a young guy in training rather than his supervisor who was there the whole time. Then my boyfriend and I waited 20 minutes for the bill, and they made me pay for my meal that I was too scared to eat. If you have allergies, DON’T GO. Unless you’re trying to end up in the hospital.

Our family wondered why our visits to this Chili's started to be unappetizing and the feeling that food and cleanliness quality had plummeted since 2021. But, on a recent trip to another Chili's, I know this EP Chili's is pretty disgusting with bad service. Burnt, salty food with servers who take your order, put it on your table never to be seen again. One older female server asked us if we could tip in cash as they have to report tips that are charged to cards. Why.....this was a good restaurant and now its a joke.