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Contribuisci feedbackOn Tuesday, March 9, 2024, at 3:30 PM, I ordered a Classic Big Boy burger and was very disappointed. The burger was dry, overcooked, and burnt. When I brought this to the manager's attention, he simply stated that this is how they prepare them, and if I wanted something different, I should let them know. It's unbelievable that a restaurant would serve burnt burgers! I could barely see any sauce or lettuce on the burger. Next time I'm in the mood for a subpar burger, I'll just go to a fast-food place where it’s cheaper. I was really looking forward to enjoying the Big Boy classic burger. The manager's demeanor was unprofessional and careless. To make matters worse, my daughter requested more tea, and the waitress kept filling ketchup instead, then proceeded to serve another customer. Overall, the food was disappointing and the manager's response was lacking. I will not be returning to this restaurant.
The food was absolutely terrible. The Big Boy Classic was overcooked and incredibly dry. The server was unhelpful and only said they'd get the manager. Unfortunately, the manager didn’t seem to know how to address the issue. I definitely won't be returning. EDIT to respond to the owner: We arrived at 3:45 PM.
I had to wait 30 minutes to be served, even though it wasn't a busy day. The chili was slimy and lacked flavor.
I miss our local Big Boys in White Lake so we had to dine in twice while we were in town?
I ordered pancakes and was looking forward to large, berry-filled flapjacks. Unfortunately, what I received was quite different: three very small, thin pancakes with all the fruit in the middle. The server was aware of their size, and even mentioned that if they were too small, they could make new ones. It would have been great if she had offered that option without me needing to point it out. It seems she already knew they didn’t meet expectations.
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