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Contribuisci feedbackWe booked a room here for two nights, never been this far north before so had no idea where to stay. We could not have had a better welcome, the Manager was amazing went out of his way to cook what we wanted for breakfast and bar service was excellent. Lovely warm people here especially the staff.
My wife and i were set to complete the coast to coast with this venue being booked well over 6months in advance. I had reserved a room. Learned that the venue was shut from january to february. despite numerous attempts to call and email since december 2021 i have heard nothing. I have therefore taken my business elsewhere.
I booked a table early in the morning for 7.30 later that evening. When I got there at 7.30pm I was told that they had left me a voicemail that they had to move my booking to 7pm due to a 'mix up ' and were now unable to accommodate me. I had walked 25 miles that day as part of my coast to coast walk and had been looking forward to a good pub meal all day. I had no reception most of the time whilst walking so did not receive a voicemail. It would have been prudent of the staff to phone me again nearer the time to check I had received the voicemail, but that didnt happen. Was even more annoying the fact that I had got to Kirby Stephen at 5pm and was waiting around for my booking. All other places were fully booked so I had to settle for pizza from the local takeaway.
This was not the most appealing pub in terms of decor and ambiance. The corridors contained various cardboard boxes, the carpets were rucked up, and we were seated in a very sterile restaurant area with no ambiance/music and very basic functional furniture. However we did get a warm welcome and generally the service was ok efficient, friendly and attentive, though the “dress” of one person we considered inappropriate for food service. Another server didn’t communicate just placed plates down in front of us. The menu was basic pub grub but all the food we had was fine, well cooked and hot. The steak “pie” actually turned out to be a suet pudding which my husband really enjoyed, however we heard another customer ask about the pie pastry before ordering and he was told it was shortcrust!!! (When it arrived he was complaining). Servers really ought to know details of what’s on the menu. Overall we felt the whole place was a bit 'down ' and certainly wouldn’t consider returning.
Stayed for eight nights mid August very satisfied with quality and price immaculate large room shared bathroom which was very clean and satisfactory management and staff extremely helpful will return.
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