Frankie Benny's - Edinburgh, City of

Visited, during lunch time, lunch was excellent, all of the food and drink arrived fast. Chris was a fantastic server, and a very nice person.

We thought that Frankie and Bennys would be an ideal venue for group of nine adults and two children who were attending my daughters wedding. The service was slow to say the least, we waited for at least 45 minutes for drinks then the waiter ignored two of our party's food order and had to call the waiter back to place the order. The restaurant was reasonably busy but not so that service had to be compromised to this level. The food was average which was a surprise as my previous experience was a positive one. When trying to order further drinks the waiter again forgot to take several of the parties orders and had to pursue the waiter again! This was not a positive experience of what is now a household brand we will not be returning anytime soon and would advise to carefully consider going if you are reading this review.

Reviewing to warn other gluten free (GF) customers of dangerous experience. I ordered a burger from the GF menu, and the menu stated that GF burgers all come with a jacket potato (which I took to mean their chips are not GF since they are not on the GF menu). My burger arrived in a sesame seeded bun with chips on the side. I queried whether this was definitely a GF meal. It was taken back to the kitchen and very quickly a lone burger in a different (poppy seeded) bun appeared on the pass and sat under a heat lamp while they made me a jacket potato (which was bone dry and not even buttered). My suspicion is that they transferred the contents if my burger into the GF roll. It was a worrying experience, and I had a VERY long wait for my meal to return so that my family were almost finished their meals before mine arrived. Also my 4YO son ordered ham and pepperoni on his pizza and got ham and pineapple (which he hates) but he was so hungry we just picked off the pineapple as we couldn't make him wait any longer to eat. He was massively disappointed as eating out is usually a big treat. Expensive, disappointing, poor service, and downright dangerous allergy practices. We're never eating in an F&B again

After a long hard day at work, we decided to have our dinner in Frankie Benny's @Fountain Park, Edinburgh. Arrived in decent time and the place was not that busy. Took around 5-10 minutes to get seated. Didn't get to order our food and drinks until about 15-20 minutes later. Knowing how slow the service was, we decided to order everything together. Drinks (Coke and Milkshake), Starter (Dough Balls and Calamari) and Mains (Lasagna and Cabonara). The starters were served before the drinks arrived. The starters were horrible! Dough balls were rock solid and over baked. We could have used them as a weapon. Calamari was okay but could have been better. At this moment, the only good on the table was the coke. After a horrible start, we were hoping the mains were going to make up for it. Turned out, it was just wishful thinking. Lasagna was bland, tasteless and couldn't even eat a third of it. 4-6 fork fulls and that was it. The Carbonara was also tasteless and very dry. All in all, terrible service, terrible food and £43 down the drain. Thank God there was Five Guys next door.

I usually always take my girlfriend to Frankie and bennies, on this occasion we are on holiday and the service here is horrendous. Staff are not clearing tables, 7 couples are here waiting to be seated alongside me and my girlfriend. Plenty of empty tables just sitting with empty plates and glasses from customers that have already left. Worst service I’ve ever seen with waiting times over 25 30 minuets and counting