Starbucks Coffee - El Cajon

The drinks and food are fantastic! We usually use the drive-thru, but this time we decided to go inside, and I really enjoyed that experience. It was air-conditioned on a hot day, which was definitely a bonus. I ordered the seasonal Salted Caramel Mocha Frappuccino, just like my mom, and we both thought it was absolutely delicious. My sister tried the Berry Hibiscus double blended and liked it as well. We'll definitely be coming back!

This Starbucks has gone down hill since reconstruction and getting a seemingly new staff. They always appear disorganized and I?ve waited upwards of 25 minutes for a simple black coffee. I gave 2 stars because the staff are generally friendly and apologetic, which I appreciate, but waiting so long for a drink when you?re on the go is frustrating. I think this Starbucks would benefit from some additional training to boost efficiency, and I do hope they can turn it around!

When it was time to pay, she didn’t even extend the payment device toward us; we literally had to lean out of the window to use it! Because of this experience, I don't think I’ll return to this location. I prefer to stick to the ones closer to home. On the bright side, the drinks were very good!

When I returned the next morning for pickup, of course, my order wasn't ready. The rude girl behind the counter appeared to think this was my fault. I helped her locate where my order was recorded from the day before. So here I was, not only correct but also running late because we had to wait for the coffee to brew. I politely suggested to the employee overseeing the coffee machine that he could prepare the cups, sugar, and other items while we waited to avoid further delays. If you have lots of time and plenty of patience, this location might work for you. Otherwise, I wouldn't recommend it.

Horrible service always pushy and giving me what they want or think I ordered, when they didn't pay attention to the order, above all, I go twice a week and I always ask for a chai with brown sugar syrup and they NEVER, NEVER have this is the last time I go